Frequently Asked Questions

  • What you can expect from Therapy is a supportive, collaborative process where we work together to understand what brings you in and what you hope to change. We begin by identifying goals that matter most to you—whether that’s easing anxiety or depression, healing from past trauma or difficult childhood experiences, navigating grief, or simply finding greater peace and clarity in y: ur life. Goals may also center on growth, such as building self-confidence, strengthening self-worth, or creating healthier, more fulfilling relationships.

    From there, therapy becomes a personalized journey of healing and growth. Sessions are grounded in a safe, compassionate space and guided by a blend of approaches and techniques chosen specifically for your needs, experiences, and desired outcomes 


  • Rather than focusing on one individual, the relationship itself becomes the client. We explore the patterns, challenges, and strengths within the partnership, setting goals that support the health of the relationship as a whole.

    I believe strong relationships are built by strengthening two essential “muscles”: communication and intimacy. In our work together, we focus on helping partners express themselves more clearly, listen with intention, and reconnect emotionally and physically in meaningful ways. Trust serves as the ongoing foundation of the relationship—something we continually nurture as communication deepens and intimacy grows. While individual concerns may be addressed along the way, our shared focus remains on supporting a stronger, healthier, and more connected partnership.


  • I currently operate as a private-pay practice and do not accept insurance. While this may change in the future, working outside of insurance allows therapy to remain flexible and individualized—without the limitations often required by insurance companies, such as session caps or diagnostic requirements that may not fully reflect your unique needs.

    If you have a PPO plan with out-of-network benefits, you may be eligible for partial reimbursement once your deductible is met. I’m happy to provide a superbill for you to submit to your insurance company. I encourage you to contact your carrier directly to learn more about your specific out-of-network benefits and reimbursement process.


  • Counseling doesn’t have to happen within four office walls. Online therapy offers a flexible, approachable way to receive meaningful support in today’s busy world. Through Prime Life Counseling, I offer secure virtual sessions to individuals throughout Texas, making care available wherever you are.

    Teletherapy allows you to connect from a place where you feel most comfortable—whether that’s your home, workspace, or another private setting. Sessions are confidential, easy to access, and designed to fit seamlessly into your daily life.

    If you’re looking for support as you work through challenges, strengthen emotional health, or create positive change, online counseling can be a powerful and effective option.

  • The simple answer is yes—and for some people, it can actually feel like a better fit.

    Therapy doesn’t have to take place in a quiet office with a couch and a box of tissues to be meaningful. Virtual sessions can be just as effective, and for many people, they create an environment that feels more relaxed and supportive from the start.

    Here’s what makes online therapy work so well:

    You’re already in a familiar place. Meeting from your own space—whether that’s your living room, bedroom, or another private spot—can help lower stress and make it easier to be open and honest.

    It blends into real life. There’s no commute, no sitting in traffic, and no waiting rooms. You simply log on and we begin, making therapy easier to maintain alongside a full schedule.

    You control the environment. Lighting, sounds, comfort items, even pets nearby—it’s all up to you. This can be especially helpful if you’re sensitive to sensory input or need a calming setup to feel at ease.

    It expands access to care. Online therapy removes many barriers, whether you live outside a major city, have limited availability, or feel uncomfortable in traditional office settings.

    At the end of the day, effective therapy is about trust, connection, and feeling safe enough to be real. Those things aren’t tied to a physical location—they can absolutely exist online.


  • You have the right to receive a “Good Faith Estimate” under the No Surprises Act, estimating how much your medical and mental health care will cost. 

    Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided.

    • You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. 

    • If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.

    • If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.

    • Make sure to save a copy or picture of your Good Faith Estimate and the bill.

     

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1-800-985-3059.scription

Your Rights as a Therapy Client

How to request a copy of your health care records: please submit a written request to your therapist. Your request may be sent by email or mail. If you need assistance with the process, your clinician will provide guidance and support. Records are provided in accordance with Texas law and professional standards.

How to contact the Texas Behavioral Health Executive Council (BHEC): for answers to questions, concerns or general information about licensed mental health professionals, please visit the Council's Contact Us page at https://www.bhec.texas.gov/contact-us/index.html.

How to file a consumer complaint with the Office of the Attorney General: go to the Office of the Attorney General's Consumer Protection Division at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.